Wild at Heart On-line Store Return Policy All returns require a Return Authorization (RA) number. Please call (206) 782-5538 from Noon to 5pm PST for an RA number and return instructions. Please not that returns cannot be accepted without authorization. | Broken or Defective Items | Broken or defective items may be returned within 30 days for replacement or exchange for another product. Please note that some items must be services using the manufacturer's warranty. Please call for information about these items. | | Non-defective items | If you are dissatisfied with a non-defective item, unopened items still sealed within the original packaging may be returned within 30 days for exchange. Please note that we cannot accept opened items for exchange. Please note that for health reasons we cannot accept non-defective returns or exchanges for the following types of items: - Bondage gear
- Harnesses
- Dildos
- Personal Lubrication or massage products
| | Shipping charges | Shipping charges will only be refunded if the item was sent in our error or if the item is defective |
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